Help Center

Shipping times may vary, but rest assured we work our very hardest to get you your order as quickly as possible. For Metro Manila orders, we estimate you’ll receive your order within 1-2 business days srrival after ship out, for Provincial expect 2-4 business days arrival after ship out.

Please make sure that your order is shipping to a secure location, as once an order has been shipped to the address provided, we cannot be held responsible for lost, misplaced or stolen packages. If your order goes MIA, please contact the shipping provider noted in your shipping confirmation email.

Tracking information is encoded as soon as your package reaches the dispatch warehouse. This may take up to 24 hours from ship out date. If you were not able to obtain the status of your package, please check again at a later time.

If you need assistance tracking your package, please do not hesitate to contact 

J&T Express Customer care: customerca@jtexpress.ph

LBC Express Customer care: customercare@lbcexpress.com

Note:

• We are not responsible for any delays that may occur to a parcel due to the fault of Courier during transit.
  
• We are not responsible for parcels that are damaged or lost during transit due to the fault of Courier.
  

• Bank Deposit/ Wire Transfer: BDO, BPI
• Pera Padala Centers: Palawan, LBC
• PayPal 
• Credit/ Debit Card