Refund policy

Return & Exchange Policy – Sunnyside Clothing

We accept returns and exchanges within 7 days of receiving your order. To be eligible, items must be:

  • Unused, unwashed, and unaltered

  • In their original packaging
  • Accompanied by a receipt or proof of purchase

Important Notes:

  • Only regular-priced items are eligible. Sale and promotional items are final and cannot be returned or exchanged.

  • Returns will be issued as store credit only (excluding shipping fees).

  • Returns without prior request via email will not be accepted.

How to Request a Return: Email us at orders@sunnysideclothingph.com with your order number and reason for return. Once approved, you’ll receive return instructions and a shipping label.

Return Address:
Sunnyside Clothing PH
Dasmariñas City, Cavite
(Monday to Friday, 9AM–6PM)

Refunds

Refunds are only processed for:

  • Items that arrive damaged, defective, or incorrect

  • Orders confirmed and agreed upon by our team

Once we receive and inspect the return, we’ll notify you of the approval. Approved refunds are processed within 15–30 business days, depending on your bank.

Note: We do not refund orders returned to sender (RTS) or for change-of-mind reasons unless pre-approved.

Exchange Guidelines

  • You may exchange for a different size or an item of similar value.

  • Exchange is allowed once per order only.

  • You will cover both ways' shipping costs unless the mistake was on our end.

Non-Returnable Items

  • Sale or discounted items

  • Free or promotional items

  • Gift cards

Store Credit

  • Issued within 7–14 business days after we receive your return

  • Valid indefinitely, non-transferable, and non-refundable

  • Shipping, duties, and taxes are excluded

Our Commitment

If we shipped the wrong item or a defective product, we’ll cover the return shipping and either refund you in full or send a replacement at no extra cost.